Roadhouse, a rapidly expanding chain of steakhouse restaurants under the Gruppo Cremonini, operates over 32 locations in Italy with more than 300 restaurants and over 4000 employees. The Restaurant and Retail industry is facing challenges in helping Area Managers recruiting and retaining restaurant staff across various roles’ seniority, from kitchen and service staff to hostesses and cleaning personnel. The company’s Area Managers needed a user-friendly tool to streamline talent acquisition and improve staff retention, ensuring that each location could maintain high service standards despite the high turnover rates common in the retail and hospitality sectors.
StepsConnect partnered with Roadhouse Grill to deliver a comprehensive talent management solution tailored specifically for the retail and hospitality environment. We began by implementing our intuitive ATS and Talent Management Suite, designed to empower Area Managers with the tools they need to efficiently manage recruitment and talent development processes. The system’s simplicity and ease of use were key in ensuring quick adoption by the Area Managers, allowing them to effectively oversee recruitment and retention across multiple locations.
In addition to streamlining the hiring process, StepsConnect introduced AI-driven features, including automated shortlisting and candidate engagement tools. These tools were optimized to identify candidates with the right skills and cultural fit for the hospitality industry, reducing the time and effort required to fill positions. By enhancing the talent management process and providing robust data insights, Roadhouse Grill was able to not only fill positions faster but also implement strategies to increase employee retention, critical for sustaining their growth trajectory.
The integration of StepsConnect’s retail-optimized HR solutions brought significant improvements to Roadhouse Grill’s talent management and recruitment processes. Area Managers reported an increase in recruitment efficiency, allowing them to shortlist candidates in an easy way. This combination of faster hiring and better retention has been instrumental in supporting Roadhouse’s expansion plans while maintaining the actual high service standards.
This case study showcases how Roadhouse Grill leveraged StepsConnect’s tailored HR solutions to overcome challenges in talent acquisition and management, resulting in tangible improvements in both recruitment efficiency and staff retention, critical factors in the success of their expanding restaurant chain.