Solutions

Customer Service recruiting

Two big challenges: high attrition and a skills gap. Customer service jobs can be really demanding which leads to burn out, plus candidates don’t see a lot of upward mobility. It’s also hard to find applicants who have both the know-how and soft skills.
Header image

We support 400+ HR teams

The right solution, tailored just for you

More great-fit candidates in your funnel, same budget (or less!). Our fully-integrated, AI-led platform makes it all happen, thanks to the power of data.

review of the HR metrics by StepsConnect

Reduced Time-to-Hire

Our AI-driven media planner and trading engine is here to help shift dollars to the right sources – ones that deliver the most hires for the best cost. With us, your budget will automatically be allocated to the top performing sources, you can simplify your app process, and use down-the-funnel metrics to optimize.

Find great applicants with AI

Recruiters are often buried in piles of applications, trying to spot those great-fit candidates. It’s not a good use of their time, and time is money!

Let our AI match your reqs with the right sources and audiences to meet your hiring goals, and also optimise your job titles and content.

AI CV parsing by StepsConect
warming candidates process by StepsConnect

Warm up your unused Talent Database

The key to making the most out of this untapped resource is to engage your talent community the right way – with personalized email sequences, texts, and recommendations. Make your database work for you, create great candidate experiences that convert like nobody’s business.

Frequently Asked Questions

Most asked questions before signing with us

Is StepsConnect a job board?

No. We do not sell impressions, clicks (CPC), or candidates (CPA).
We integrate with over 120 job boards to publish and optimize our clients' ads across all channels with a single click.

Do you charge fees for hires?

No, never. No fee for hired candidates, no surprise extras. You just pay the subscription for the platform.

Can I continue using the job boards I already have a contract with?

Yes. StepsConnect integrates with the most popular job boards, so existing contracts continue to function. We add automation, multiposting, and screening on top of what you use today, without discarding anything.

We already have an HRIS or ERP. Do we need to replace it?

No. StepsConnect does not replace existing HRIS, ERP, or management systems: it handles the candidate acquisition and selection part and integrates via API with the systems you already use for the next steps (onboarding, payroll, records).

How is candidate data managed in relation to GDPR?

All data is hosted on European servers and processed in full compliance with GDPR. Candidates have explicit consents, automatic processing deadlines, and the right to deletion managed by the platform. We provide standard DPA to all clients.

How many internal IT resources are needed to activate StepsConnect?

Zero, in most cases.
Activation is managed by our onboarding team and standard configurations do not require internal development. Integrations with existing HRIS/ATS are handled by us.

How does the migration of candidates from my current ATS work?

We import the entire candidate database from the existing ATS (records, CVs, interview history, tags) in standard formats (CSV, API, native exports from major ATS). Migration is included and handled by our team. No data lost, no interruption of operations.

What does multiposting mean?

It is the ability to post a job ad on multiple platforms simultaneously, job boards, company website, social media, with a single click. The text is automatically optimized for each channel, maintaining consistency everywhere.

Request a demo